Policies and Terms

At Hypnogenie, I am committed to providing a professional, respectful, and supportive experience. Please take a moment to review the following policies to ensure a smooth and effective process.

Booking and Payment Policy

Full payment is required at least five days before your first session to confirm your booking.
Payments can be made securely using the Pay with Credit Card button on the Contacts page.
If payment is not received, the session may be cancelled or rescheduled.

Rescheduling and Cancellations Policy

If you need to reschedule or cancel an appointment, please provide at least 48 hours’ notice so the time can be offered to another client.
Cancellations or reschedules made with less than 48 hours’ notice may incur a fee.
To make any changes to your booking, please call 0400 517 470 or email help@hypnogenie.com.au

Refund Policy

Hypnotherapy is a commitment-based process, and results vary for each individual.
Refunds are not available for completed sessions.
If a session package has been purchased, refunds for unused sessions may be considered on a case-by-case basis.

Confidentiality & Privacy Policy

All client information is strictly confidential and will never be shared without your consent.
Any personalised hypnosis recordings provided are for your use only and must not be shared, copied, or distributed.
Your personal details are stored securely and used only for appointment communication and relevant updates.

Late Arrivals Policy

If you arrive late, your session will still end at the scheduled time to respect other clients.
If you are more than 15 minutes late, your session may be rescheduled or forfeited.

Code of Conduct

Hypnotherapy requires mutual respect and an open mindset.
Any inappropriate or disruptive behaviour will result in immediate termination of the session without a refund.

Disclaimer and Results Policy

Hypnotherapy is a complementary therapy and does not replace medical or psychological treatment.
Individual results vary, and success depends on your commitment, mindset, and participation.
While every effort is made to support your goals, no specific outcomes can be guaranteed.

If you have any questions about these policies, please don’t hesitate to contact me on 0400 517 470 or email amanda@hypnogenie.com.au

I look forward to working with you on your journey to better health, well-being, and restful sleep.